Service Design Principles - Wellington

The session is open to anyone in the NGO sector who is interested in service design.

Whether you’ve just heard the term Service Design or know more, this session will be of interest to you.

 

This half-day workshop will cover:

  •  Service Design overview
  •  A closer look at Service Design through case studies
  •  Using Service Design processes

 

About Service Design

The purpose of service design is to design according to the needs of customers or participants, so that the service is user-friendly, and relevant to the customers.

Service design is the activity of reviewing, planning and organising the components of a service in order to improve its quality and the interaction between service provider and customers. 

 

DATE AND VENUE
Thursday 15 November 2018, 9.30am—12.30pm (tea and coffee will be provided)

Cuba Room 3, CQ Hotels, 223 Cuba Street, WELLINGTON

FEES
$50 SSPA members / $60 Non-SSPA members (including GST)

Register online today as space is limited.  

We will need a minimum of ten registrations for the workshop to be able to proceed.

Event Properties

Event Date 15-11-2018 9:30 am
Event End Date 15-11-2018 12:30 pm
Capacity 20
Cut off date 14-11-2018 5:00 pm
Individual Price $50/ $60
We are no longer accepting registration for this event

Past events

Events Archive

Engaging with Trauma is a practical, interactive workshop that uses a range of awareness and sensory modulation tools to aid in the development of resilience, emotional processing skills and safe grounding when working with people who have experienced trauma.

Led by Dr Janine Joyce, social worker and lecturer at Otago Polytechnic, this is a skills-development workshop that builds on Nicola Atwool’s popular series of seminars on trauma-informed practice.

6 July, Napier

Event Date 06-07-2018 9:00 am
Event End Date 06-07-2018 3:30 pm
Cut off date 04-07-2018 5:00 pm
Capacity: 50
Individual Price $100/ $120

Register your interest here to join in SSPA's bulk order of the Community Law Manual 2018-2019 edition. We will place a bulk order once we have more than 20 interests. So spread the word and make sure to register your interest by 20 July 5.00pm.

Event Date 13-06-2018 9:00 am
Event End Date 20-07-2018 5:00 pm
Cut off date 20-07-2018 5:00 pm
Capacity: Unlimited
Individual Price TBA

This aims to develop the skills and knowledge of participants to win contracts through tendering.

Margaret Gilbert, Director of Corporate Contracts Management, helps participants to understand the procurement process and how best to respond to tenders by having an effective proposal response.

Wellington, 11 April

Event Date 11-04-2018 9:00 am
Event End Date 11-04-2018 12:00 pm
Cut off date 10-04-2018 12:00 pm
Capacity: 10
Individual Price $70 - $90

Dr. Nicola Atwool from Otago University presenting on child-centred and trauma-informed practice as two examples of current practice issues. 

15 February 2018 in Christchurch.

Event Date 15-02-2018 8:30 am
Event End Date 15-02-2018 3:45 pm
Cut off date 13-02-2018 5:00 pm
Capacity: 120
Individual Price 15 - 50