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Privacy Policy

At Social Service Providers Te Pai Ora o Aotearoa (SSPA), your privacy is important to us. We are committed to protecting the privacy of your personal information that we obtain in the course of our mahi, and acting in compliance with the Privacy Act 2020. This Privacy Statement sets out how we collect, use, disclose and otherwise manage personal information. We may change or update this privacy statement from time to time, for example if there are any changes to the Privacy Act or to our mahi. This statement was last updated in June 2023.

Why and how we collect Personal Information

We collect personal information in order to communicate and engage with our members and stakeholders, and to provide our services to our members and stakeholders. We collect personal information that is directly related to our activities and mahi, relating to SSPA membership; policy and advocacy mahi; sales and sign-ups for learning and development programmes and workshops and other events that we run. We collect personal information through a range of ways, generally directly from you through information you provide when joining SSPA as a member; signing up to our email communications; registering for an event that we are delivering; using our websites; via email; during an event we are running; or through a telephone conversation.

What kind of Personal Information we collect

The personal information that we collect will vary depending on the purpose for which the information is collected. Generally, the types of personal information that will be collected include your name, organisation, role at mahi and contact information, and may include information collected through the use of our digital platforms including (but not limited to) geographic location, user preferences, user activity and “cookie” information, and billing and purchase information. We also collect information about how SSPA members and subscribers engage with and respond to our emails. We analyse our digital user trends to improve our communications and inform our work.

How we use and store the personal information you share with us

We only use the personal information you share with us for the purposes for which it was

collected. We keep your information safe by storing it in password-protected electronic systems, which can only be accessed by SSPA staff. In limited instances, we may disclose your personal information to a third party, where your personal information was collected from you for the purpose of passing that personal information onto a named third party, and where this was made clear to you at the point of collection. An example of this is where we are running an event working with a third party supplier (for example, but not limited to, an event organiser; an workshop facilitator).

Access and correction of Personal Information

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong, or to update it if it is out-of-date. If you’d like to ask for a copy of your personal information that we hold, or to have it corrected, please contact us in writing at office@sspa.org.nz, or P.O Box 12114 Thorndon, Wellington 6144. If you have any questions about this privacy statement or our treatment of your personal information, please write to us at office@sspa.org.nz.

Making a complaint

Under the Privacy Act 2020, you have the right to make a complaint to the Office of the Privacy Commissioner if you believe that we have not met our obligations under the Privacy Act or have misused your information, or that we have not properly addressed a complaint that you make to us in relation to your personal information. You can find out about making a complaint to the Office of the Privacy Commissioner by visiting their website here.