Skip to content

Facilitating Inclusivity

Cultural Safety – working effectively with ethnic communities

Presented by Silvana Erenchun Perez and Fariya Begun from Shama, Ethnic Women's Trust

The challenges that ethnic communities face come with layers of cultural behaviours and complex barriers. It is relevant that we look at diverse communities through a different lens that considers culture, their migration journey, and their current experiences of living in Aotearoa. The content invites the audience to further reflect on the impact of wider society and the systemic issues, discrimination, power imbalances and the influences of more societal culture in the lives of migrants and refugees. The presentation will bring to light some of the tools that help us when working with ethnic communities.

Shama Ethnic Women's Trust has over two decades of experience providing social services to diverse ethnic communities. Through this presentation, we want to share some of our learnings and highlight the importance of cultural safety in fostering inclusivity.

Innovation in Social Services

‘Virtually Real’ – utilising innovative tools in training and assessment

Presented by Matthew Hodgson and Diana Hamilton from Key Assets NZ

Our agency has invested in a suite of virtual reality technology that helps viewers to understand the perspective of a tamaiti that have experienced trauma and disrupted attachment. This workshop will explore the ‘reality’ of incorporating these tools into practice. We’ll look at the journey to address barriers we’ve encountered getting this project running and what we’ve learnt as an agency and a team. Please join us if you’re interested in this field of practice or if you’re developing innovative tools that need broad planning to implement effectively.

Sustainable & Thriving Organisations

Enhancing Psychosocial Safety in the Workplace

NB This workshop will be held from 12-12.30pm in the same space as Social Worker Supervision Strategy – investing in the wellbeing and practice of kaimahi across the social service sector

Presented by Cameron Burgess from the MacKillop Institute

Working in Social Services carries reward and risk, with an increasing focus on the need for psychosocial safety within the workplace. One such risk is exposure to traumatic events or stories, which can lead to distress, dissatisfaction, hopelessness and serious mental and physical health problems. The good news is psychological, physical, social, cultural, spiritual and professional health can be enhanced by developing self-awareness of vicarious trauma to better support staff with self-management through practical tools. This session will explore best practice strategies and build our collective capacity to respond and build sustainable and thriving teams.

Social Worker Supervision Strategy – investing in the wellbeing and practice of kaimahi across the social service sector

NB This workshop will be held from 12.30 - 1pm in the same space as Enhancing Psychosocial Safety in the Workplace

Presented by Bronwyn Larsen from the Aotearoa New Zealand Association of Social Workers


The ANZASW has published a Supervision Strategy, aimed at lifting the quality of social work supervision in Aotearoa New Zealand. Although this is targeted at the social work workforce, the benefits which can be harnessed from effective supervision apply to all kaimahi who work directly with people in the social service sector. As part of the strategy development process, we conducted field research and reviewed literature looking at how supervision currently operates within the Aotearoa New Zealand context, the variances that exist and why, and how supervision contributes to retention and sustainability in social service workforces. This presentation will explore these findings, and offer our recommendations for how organisations can establish and promote effective supervision practices which support their kaimahi to thrive in their mahi.

Strengthening Your Practice

Kia Tika Kia Pono – Honouring truths. A framework for engaging with care experienced young people in co-design and consultation

Presented by Tupua Urlich and Shane Murdoch from VOYCE-Whakarongo Mai

Kia Tika, Kia Pono – Honouring Truths is an ethical framework for engagement with care-experienced tamariki (children) and rangatahi (young people). Kia Tika, Kia Pono’ is for people working across the range of sectors and services that seek to engage tamariki and rangatahi who are care experienced in governance, policy making, service design, media or research. Through our interactive workshop, VOYCE Whakarongo Mai will take participants through an experience to understand what encourages safe and authentic interactions, ensure meaningful engagement and reflect on ways their practice can be enhanced when seeking youth voice to inform their services using the guidance provided.

Change Making in our Mahi

What makes the biggest difference? Supporting whānau impacted by incarceration

Presented by Corrina Thompson from Pillars: Ka Pou Whakahou & Preston Brown

This 2024 study is led by Pillars Ka Pou Whakahou (a South Auckland based charity supporting the whānau of people in prison) and Koi Tū: The Centre for Informed Futures at the University of Auckland.

This research project aims to improve long-term outcomes for tamariki and whānau impacted by parental incarceration, by amplifying the voices of lived experience into justice policy.

This study:
•Examines the long-term impact of support services- 7 to 10 years after intervention.
•Identifies persisting gaps in support services and barriers to justice reform.
•Creates a framework of recommendations informed by lived experienced whānau.

Was this article helpful?